Last updated: 6 October 2026. A short summary of how returns work. The full rules are in section 6 of our Terms of Sale.
Changed your mind?
Consumers in the EU, the UK, Iceland, Liechtenstein and Norway can cancel an order within 14 days of receiving it, without giving a reason.
- Write to info@herbalson.com with your order number and the items you are returning. We will reply with the return address.
- Send the items back within 14 days of your email. You pay the cost of the return postage.
- We refund the price of the items and the original standard delivery cost within 14 days of your email, to the card or payment method you used. We may wait until the parcel reaches us or you send proof of postage.
For hygiene and health reasons, food supplements whose seal has been opened cannot be returned unless they are faulty.
Faulty, damaged or wrong item?
Email us a photo and your order number. We will replace the item or refund you in full, including all delivery costs, and we pay for the return. Your legal rights for faulty goods are not affected.
Parcels held by customs
Some countries restrict the import of specific mushroom species or food supplements. Please check your local rules before ordering. If customs refuse or seize a parcel because of local import rules, write to us and we will explain what we can do in your case.
Questions: info@herbalson.com.
